BT customers who take digital voice (which will be everyone by 2025), and want to use the phone line, don’t have the option of using a third-party router. Tap to unmute. A BT Smart Hub 2 router contains a basic firewall to help protect your home network. Has anyone received this new firmware update yet? So some of your wireless devices won't be able to connect to the Hub. Sonos speakers). Click Advanced Settings. But WIFI … If all these companies are not giving what they are advertising stop your direct debit after one month, mind you I would not go with BT, EE, or Plusnet all the same company, the Governments are at fault as well letting these companies treat people like dirt. USB vs WiFi - Tethering 4G Broadband to a Laptop via Android Phones, How Much Does 1Gbps UK Home Broadband Cost - ISPs Compared, Summary of Full Fibre Build Progress Across UK Broadband ISPs, The UK Best Broadband ISPs for Homes - 2021 Editors Pick, 2020 vs 2019 - UK Broadband and Mobile Speeds vs the World, The 2020 vs 2019 Top Fastest UK Mobile and Home Broadband ISPs, Why Buying Gigabit Broadband Doesn't Always Deliver 1Gbps, Interview - Emtelle Boss Calls for One Dig Strategy to Help Gigabit Broadband, Interview - Community Fibre CEO on Building FTTP, Obstructive Landlords and Skills, The High Cost of Broadband for 10Mbps USO Excluded UK Communities, Voneus Interview - Examining the "unrealistic" 2025 UK Gigabit Broadband Target, How to Choose an External 4G or 5G Mobile Broadband Antenna, Is UK 5G Mobile Dangerous to Human Health? But if the Wireless light is orange, it means that one or both of the wireless radios isn't broadcasting a wireless signal. Sadly, this is not the first time that BT’s SH2 has run into a nasty bug. NO! This site uses Akismet to reduce spam. They let you do it on the Smart Hub 1, not the Smart Hub 2. Enter the admin password. You have full control on your wi-fi coverage and admin controls. Otherwise, BT is understood to be deploying the new firmware update to customers in phases, which is due to complete by the end of May 2021. Upgraded my Broadband from 330 Ultra 2 package to the new 900 Full fibre. Copy link. Openreach Trial May Reduce Missed UK Engineer Appointments, London ISP G.Network Invest GBP105m in Wandsworth FTTP Rollout, Netomnia Quietly Reveal New UK FTTP Broadband Rollout Areas, TalkTalk Extend FTTP Broadband to Bournemouth and Doncaster, BT Make 2021 UEFA Europa and Champions League Finals Free for All, Openreach Publish New Dark Fibre Reference Offer for UK ISPs, Vodafone UK Considers Investing in BT’s GBP15bn Fibre Rollout, Three UK Adds New Anti-SPAM Filter and Continues 4G Upgrades, Security Researchers Find Vulnerabilities in UK WiFi Smart Plugs, Virgin Media Business UK Cut Prices and Launch Flexible Contracts, Virgin Media Build FTTP to 2,500 Homes in Shelf, West Yorkshire, Ofcom 2021 Study Ranks Mobile and Broadband ISPs by Quality, Testing: Vodafone 5G & 4G - Inc. Voxi, Lebara. He end up purchase his own router and got speed on 5Ghz stable for months at 67/19. Note that a reset will also return all other Hub settings to their original defaults. I’m guessing it’s related to this bug !? Instead the Smart Hub 2 connects to the Openreach modem (or ONT). Sometimes you need to unblock some of these connections so you can run a game or application. I’ve had whopper bugs from even the likes of Cisco and Ubiquiti, and not fixed as rapidly as BT appear to have done here. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Report to Moderator; Hi, I've bought a bt smart hub 2 from eBay and set it up etc and it's working well but was just wondering if anyone had successfully linked a complete (black) wifi disc up to the router on plusnet. Click Wireless. Received it overnight, v0.26.04.04227-BT is the version if anyone’s interested. Here's how to turn wireless on and off on the BT Hub 3: For more advice on how to get the best from your BT Hub, visit Help for Hubs >, Or, if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? BT Smart Hub 2 I would try this with wireless mode set to 2 … Direct Debits have been around for how long now, and people still don’t get what they are and what it means to cancel one. I believe the Hub 2 has something called Smart Setup. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This is called opening a port or port forwarding. All our Hubs have wi-fi as standard, and it's easy to connect a whole range of computers and devices to them. When it is off then the device and router will do their own thing as to which network they connect to. Good advise, but trouble is many people don’t have the inclination or the knowledge to set up their own router or even know they can swap it out to something else, they just want a plug and play solution that works, and that is something BT with their own Home Hubs should be providing… seemingly failing. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration, Set the "Wireless" switch to "ON" or "OFF". Getting amazing speeds via the ethernet (1.1 GBps at times!!) This is "off" by default. Setting up a BT WiFi disc with Ethernet - Smart hub 2. … BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Best thing I have done. You both make it sound as if ISP supplied kit is universally awful and third party kit always great, when in reality that’s not true of course. once connected I can switch it.back on…. have you turned of smart setup. Here we have the new BT Plus Smart Hub 2 Whole Home WiFi Router which is now available to BT Plus customers. How long will it take to get BT Broadband once I've ordered? Seem fair? Port forwarding is literally forwarding a port from the Internet to your home network. Enter the admin password. Your better bet is to go to the regulators, but I don’t think they’ll lift a finger given that BT appears to be making efforts to fix the problem, and is already offering to upgrade your hub first if you are affected by it. Been pulling my hair out tweaking all my Wifi settings on my laptop thinking it was my device. Two DECT antenna and the functionality to enable any DECT CATiq 2.1 compliant phone to work with the hub without needing a base station. Compensation payment options via BT - what can I get? This cannot go on as peoples will complaints to ofcom and ombudsman. If your Smart Hub 2 doesn’t have a ‘WAN’ port, you may have been sent the wrong Hub. SUPERCYBERHEROES BOOK By h.g.menco (on amazon)FOR MORE INFO & TO BUY IT. In order to force a device to use one specific band then you need to switch band separation on. These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. All you need is the Hub's network name (SSID) and password. Cheers! Glad to see i'm not the only one facing these issues! Cancelling the DD doesn’t cancel the service – the bill will continue to rack up, late fees added, debt collectors called and credit ratings lowered. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings … Customers of BT’s UK broadband service, specifically those with the provider’s latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device’s WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands. I got the new Smart hub 2 installed last weekend and we have had little or no broadband connection since. The upload speed bug on FTTP still exists almost a year later – daily posts on the BT forums asking mods to uncap their upload speed. even when sat withing 10 feet…. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Most of the affected users have iPhones running iOS version 14.4.2… If there are WiFi details there already, reset them and enter your SSID and password. suprise!! Fixed! Customers of BT’s UK broadband service, specifically those with the provider’s latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device’s WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands.. Select the, Again the first setting on this page is "Wireless network enable". Well I think the small number must be extremely large it also seems to cause problems with iPhones and iPads airprinting which keep dropping out and net network setting constantly needing to be reset. BT Smart Hub 2 user guide - self install Once your Hub has a steady blue light: Click, If your wireless is switched off, you'll need to connect to the Hub via an Ethernet cable. Shopping. BT Smart Hub Manager The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. On the home screen, select More , … He got nearly 8 times openreach engineers come out was puzzle why his speed still on 55Meg as BT has no clue after 4 months he decided enough is enough as BT agree to cancel his contract when that done, his speed suddenly went back to 80/20 because nothing wrong with his line as BT put him on the wrong profile capped 55Meg instead of 80Meg. Download the user guide below or follow the instructions in Connecting and setting up your BT Hub to get the fastest possible speed with your BT Smart Hub 2. How do I turn wi-fi on and off on the BT Hub? After several months of trials UK ISP BT will tomorrow morning announce the launch of their new Smart Hub 2 (SH2) wireless ultrafast broadband router, which is complemented by a “coverage guarantee” to deliver strong WiFi signals across your home via the new “Complete Wi-Fi” solution.. If digital voice is not going to be used and anyone is willing to spend some £££ to buy a half decent 3rd party router, that’s the best way to go with zero issues. Click on the dropdown for your Hub to get started. When my phones connected to my HH then it works no problem. “Any customer who experiences this issue can get in touch with us and we will update their device remotely,” said a spokesperson for the ISP. Check the Ethernet cable is plugged in properly at both ends. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. When you set up your BT Hub for the first time, wireless is automatically switched on. BT Smart Hub 2 Ultrafast Dual-Band MIMO 802.11 AC AC 1733MBPS Wireless Router Features Gigabit LAN ports and integrates an ADSL2+, VDSL2 and G.fast modem and FXS port (phone). A Firewall blocks incoming connections by nature. We’re aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Bridge mode does appear to exist on the Smart Hub. Connect your Smart Hub 2 and Wi-Fi disc The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Watch later. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! I have been using my Asus router with generic BT username and password and no issues at all. These two are the same company.. When using various WiFi enabled remote apps on my phone its a complete hit or miss if they work when connected to my BT halo disc. If they could just allow splitting of the bands it wouldn’t be so bad but because its so heavily locked down its useless! An openreach Engineer admitted they can’t fix it as it’s an equipment fault which BT are trying to cover up until they can develop a firmware update for in a few weeks! Not the ISP router. (large bungalow,brick walls).System has worked fine until now,but suddenly sky q cannot connect to internet.Tried all the usual switch off/reboot procedures but no joy.As not using Wi-fi to connect to sky q ,do I still follow bob1234 process? This will open the Hub manager; Click Advanced Settings; Click Wireless; Enter the admin password. For 2.4 and 5GHz wireless both to be switched on, both radio buttons must be selected as Yes, To switch both 2.4 and 5GHz wireless off, both radio buttons must be selected as No. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have same problem.I have bt smart hub with power line wired connection to sky q box in lounge .2 x mini boxes with 2x sky range extenders to bedrooms. Much the same as Plusnet Hub One not surprise by these two company ongoing wifi issues. Here are some errors you may see: Chromecast Setup: Unable to connect to Chromecast This is caused by a bug in the BT Smart Hub 2’s firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. If and when connecting any smart device… I generally have to switch off 5g for it to connect…. Not to mention the weird workarounds needed to get stuff working in the first place. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Your email address will not be published. One of my mate with BT Broadband getting 79999/19999 as he live right closer to cabinet in his old house. Amused that BT are heavily pushing “Unbreakable” internet with their HybridWiFi (with EE mobile data backup if the fixed line goes down) at the same time as the press are noting their own routers are ‘breaking’ people’s WiFi in homes. Push the connector in until there's a small click as it locks itself in place, Open the Hub Manager by typing 192.168.1.254 in your web browser, The first setting is "Wireless network enable". Plusnet refuse to give him replacement instead ask him to raise a fault to sent engineer out which Plusnet kept telling him there is nothing wrong with hub one. Please follow the instructions on the screen, then carry on with the steps below. Then the two bands appear as different networks on your device WiFi network list. If playback doesn't begin shortly, try restarting your device. if you printer readily connects to the virgin hub then I would reset the printer and then start from beginning using printer and search available networks the connect to your hub SSID then when you try and connect it will ask for password enter wifi password and connect. Let’s take a look at the legacy BT routers that are still capable of getting you online. Understand rental and other basic charges. Re: Alternatives to Smart Hub 2 to split out the 2.4 and 5GHz bands Go to solution If you turn off the 2.4GHz signal, then connect the Chromecast to 5GHz, assuming there is enough signal level, and save that connection as the preferred network, then it should remember the BSSID (Which is not the same as the SSID).
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