Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria. Have a question about consumer or credit law? We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair. We want to support you in the important work you do. All rights reserved. Our purpose is to make life easier for people experiencing vulnerability and disadvantage. Service Charter for the Worker Advice Line, Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Twitter (Opens in new window). In certain cases, we may be in a position to provide your client with legal representation. If you live outside of Victoria, you can find help via one of the following consumer advocates: PLEASE NOTE: WE CANNOT ASSIST YOU WITH LEGAL OR FINANCIAL ADVICE USING THIS FORM, IF YOU WOULD LIKE LEGAL ADVICE PLEASE CLICK ON THE “CHAT WITH US” BOX IN THE BOTTOM CORNER. Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. Thursday:10am – 1pm Wednesday: 10am – 1pm & 3pm – 5pm Our small team provides legal advice and support to countless individuals all across Victoria! We acknowledge their history, culture and Elders both past and present. Wednesday:10am – 1pm Need someone to brainstorm strategy with? Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues. If you are a community case worker or lawyer and need some help with your client’s consumer and credit issues, call us at 03 9602 3326 between 10 am- 1pm and 2-5 pm, Monday to Friday. If your client’s case is complex and we think that there is more we can do to help, we will schedule a time for one of our lawyers to call you back for a more in-depth discussion about your client’s issues. We acknowledge their history, culture and Elders both past and present. Website designed by, National Association of Community Legal Centres, Legal Services Commission of South Australia. Copyright © 2020 Consumer Action Law Centre. If you need help putting your client on the right path, you can also contact our Worker Advice Line on 03 9602 3326 between 10am-1pm (Mon, Wed, Thur, Fri) and 2pm-5pm (Mon-Fri). ph: 1800 466 477, Monday – Friday: 9:30am-4:30pm We welcome feedback and will handle complaints in a fair and open way. Friday : 10am – 1pm & 2pm -5pm. The telephone service is available everyday between Monday and Friday from 10am to 1pm. We have developed an extensive range of resources that can be used to support clients through a range of consumer and finance issues. We constantly have to assess how to stretch our resources to meet the needs of as many people as possible and how to achieve the greatest impact for people experiencing vulnerability and disadvantage. Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues. Copyright © 2020 Consumer Action Law Centre. MY CLIENT NEEDS HELP. Whatever the case, our lawyers would love to hear from you and have a chat about your client’s case. To find out more about the factors we take into consideration when deciding if we are able to take your client’s case on, click here. Monday: 10am-1pm All rights reserved. Financial counsellors, community legal centres and other community professionals are often the first line of defence against predatory and exploitative businesses for people experiencing disadvantage and vulnerability. Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues. Find out more about the service we can offer and how to make the most of your experience by reading our Service Charter for the Worker Advice Line. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved. While we would love to help everyone, unfortunately, our resources are limited. You are here: Home Consumer Action Law Centre ⁄ My client needs help. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair. Our lawyers can work through your client’s options with you over the phone, answer any questions you have about the law and give you some practical suggestions to achieve the best possible outcome for your client. Consumer Action provides assistance to Victorians only. Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria. Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria. Or, maybe, you just want to check that you’re heading in the right direction and are up-to-date on the law. We may be able to help you prepare a letter, complaint or other documents for your client.
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