Delivering the "best brand experience" and engaging customers, building relationships and encouraging return visits are the hallmarks of outstanding websites, according to an evaluation by Accenture's Marketing Sciences group that published its first-ever list of the top business-to-consumer websites. Advice for people affected by child abuse. Consumer Education Teacher Resources Whether they know it or not, your students are consumers in a larger economy. Consumer education materials are created for national campaigns including National Consumer Week and Scams Awareness Month. "I would challenge you to find [something as good as that site from a comparable company] on the Web," Merrihue says. For example, on one company's site, "there was really superior brand-building, but if you wanted to find the basics, you couldn't do it," says Merrihue. All information is written and reviewed by physicians and patient education professionals at the American Academy of Family Physicians. Website features: Reliable health information written at a lower reading level, with sections for children, teens, and seniors. We can send you resources that clarify your rights either as a consumer or business and industry. This tool is meant to enhance your use of the guide—not as a replacement. What was surprising to Merrihue was the "dysfunction" and wide range of problems that his team discovered in all areas of evaluated companies' websites. Resource Type . Consumer Education Websites: Creating a Family-Friendly Experience Assessment Tool; Use this Assessment Tool along with the tips and resources referenced throughout the “Consumer Education Websites: A Guide to Creating a Family-Friendly Experience” to address the unique needs of your website review. Innovation Lessons from Adult and Gaming Sites, Sponsored item title goes here as designed, Measuring ROI Costs and Benefits from Your Web Site, Top 9 challenges IT leaders will face in 2020, Top 5 strategic priorities for CIOs in 2020, 7 'crackpot' technologies that might transform IT, 8 technologies that will disrupt business in 2020, 7 questions CIOs should ask before taking a new job, 7 ways to position IT for success in 2020, 20 ways to kill your IT career (without knowing it), IT manager’s survival guide: 11 ways to thrive in the years ahead, CIO resumes: 6 best practices and 4 strong examples, 4 KPIs IT should ditch (and what to measure instead). Introduction to the Citizens Advice service, Future of advice: our strategic framework 2019-22. Consumer education and resources. CCDF Final Rule Tribal Fact Sheet. Microsoft.com provides online services that create "stickiness" and deliver value to the customer. Click here for resources from your State or Territory Attorney General, 1850 M Street NW, 12th floor Find out how to complain about your doctor or health visitor. Office of Child Care TA Network > TA Topics > Consumer Education Website. In the past, it was a 30-second TV commercial, and now it's a website. This information is provided by NAAG and is not necessarily the view of each one of its 56 members. It generally covers various consumer goods and services, prices, what the consumer can expect, standard trade practices, etc. If your website is managed by others, or if you work with a vendor to develop and post content, you can apply this information to your plans, requests, and quality improvement efforts. How satisfied are you with your experience today? Consumer Education • Tens of thousands of brochures, in the 13 different languages, are being distributed around the country to hundreds of federal, state, local, military, ethnic and community groups, and through our Consumer Centers. Download our information sheets, watch videos or get sample documents. Washington, DC 20036. File a Complaint with your Attorney General, © Copyright - National Association of Attorneys General -. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Consumer advice, rights and responsibilities. Consumer education provides resources and information that inform the consumer of such things as price and trade practices. If you are responsible for developing and posting content yourself or supporting staff who do, you can directly apply this information to your work. Resource Guide. Terms of Service apply. He adds, "We are committed to proving or disproving that hypothesis.". The materials are free to download. Privacy Policy and We publish several types of consumer resource. The Top Five Consumer Websites: What They're Doing That You're Not Accenture gives the scoop on how leading consumer websites score with customers. According to the results, these sites were "successful at engaging consumers using a variety of techniques, such as providing detailed, high-quality information in interesting formats; building relationships through interactive exchanges; and encouraging return visits by current and potential customers through the use of promotions, premium services, clubs and other online innovations.". Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. NAAG helps the 56 state and territory attorneys general fulfill their responsibilities and assists in the delivery of high quality legal services. While his team culls more data on the sites, Merrihue estimates that in about 18 months he'll have a better understanding of just how much effect the overarching correlation can have on companies. There are two types of student loans: federal student loans and private student loans. Search conditions and diseases by name, symptom, or age most commonly affected. 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Specifically, the evaluation team relied on nine factors composed of 33 criteria Accenture says are necessary to deliver a high-performing branded customer experience. The materials in this section have been produced by local Citizens Advice or external consumer organisations that Citizens Advice work in partnership with. "But we will get there.". What does it mean to have power of attorney? Other. Find out how to connect with us on social media. Other sources of financial assistance are federal grants and work-study. "People would focus on one aspect and get it right, but it took all of their energy to get that right," and other areas, such as building a great e-commerce engine, would be neglected. The resources are used during these times but are useful and available to use all year round, Is there anything wrong with this page? Brief. View COVID-19 resources for CCDF Lead Agencies, policymakers, child care providers, and families. 51 resources found. Download our information sheets, watch videos or get sample documents. One vexing question that remains to be answered, of course, is just how much a robust online "brand experience" translates to companies' bottom lines. The Accenture team examined three broad areas, says Jeffrey Merrihue, CEO of Accenture Marketing Sciences. And third, did it have e-commerce functions and provide the ability to sell more product? The activities are designed for advisers/ educators/ group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues. Consumer Education Website . COURSE DESCRIPTION: Consumer Education is a State of Illinois requirement for all high school students. That impression is sustained throughout the site, as its design, function and layout support the company's "Impossible is Nothing" messaging with animation, images of star athletes and other design elements that support the slogan and the brand while providing visitors with information about the company and its products. All rights reserved. We have lots of fact sheets and videos in languages other than English. Features resources on website design and optimization for consumer education websites, including using analytics tools and best practices for ensuring families can easily find information on websites.
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