BBB information and Business Profiles reflect the most current information available to us. I went through their energy upgrades. If you find this review inappropriate, offensive or otherwise violating ReviewMaster's Content Guidelines, we'd love to know.Choose your reason and feel free to fill in the free text box. Utility Billing in Toronto, ON. NO refund. After paying for a plumbing protection plan for ten years, i called to organize a visit by a plumber yesterday when we had a blocked drain. After paying for a plumbing protection plan for ten years, i called to organize a visit by a plumber yesterday when we had a blocked drain. Their work, to my unpracticed eye, looked both professional and exceptional. They have issued warning tag B. No call came. Tony Raposo. Do what ever you can to not start a contract with this company. Can someone please tell me who is responsible for this mistake? Thank you for contributing to ReviewMaster.Your community will love you for it! I went through their energy upgrades. They have all kind of excuses ,gave me a reference no., told me countless times the card will be mailed within a week. Now enercare is charging me to bring the venting pipe up to the code. so its been rescheduled for next day. Start earning more points. We are committed to serve as a trusted source for customer reviews, where opinions from all over the world are freely accepted and informed decisions are made. Nobody here. Serviceperson Antonio Briganti was punctual and courteous. After paying for a plumbing protection plan for ten years, i called to organize a visit by a plumber yesterday when we had a blocked drain. Your contribution counts! the company offered a service call the following day. I will do your furnace service and water heater too. He drilled hole in the wall for ventilation. Antonio is a true asset to your organization. Arranged for it. I won't go into the further talks regarding my cancellation of the Furnace maint agreement, no longer required of course. 4.2 METER DISPUTES. I complain because I spend $7, 800CND back in February 2018 and still don't have what was promised to me and my family( I have special needs for my 74 years old mother and 18month baby)! Bob Rowland, Kevin & Kurtis came at the appointed time. He drilled hole in the wall for ventilation. Had our furnace cleaned and maintained on Oct.1 / 2020. All other complaints: The company will contact you within 10 business days to discuss your complaint and then provide the OEB with a response. I have been paying around $35.00 per month for the last 15 years. I will do your furnace service and water heater too. I had, up until July 2019 been a satisfied customer of 'Enercare'. We have been working with Enercare for numerous years -and service has always been excellent! New windows,doors, roof new furnace and added central air. Booked an appointment only to have a no show, re-booked, and same thing again. So to get the water tank installed, I had to have installed a standalone separate electrical circuit at a cost of $500. We need to call after that date. A time window was given that somebody over 18 had to be there. Read more. A get a 80 gallons water heater installed in May 2019 and as of July 3rd 2020 I have not received the card yet. appointment was set for May 1 between 9am-12pm, 2 Techs/2 tracks shows up at our driveway, techs goes for 5 min and left the premises, saying they have not enough time for today to complete the job, they need 3 hours min/2man power. I spoke with 2 different employees there who had said the balance would be cleared. To create an engaging community between consumers and businesses, encourage people to share their honest experiences and help companies, brands, and businesses of all sizes to elevate their online reputation based on the genuine wisdom of the crowd. Do you get a bill from Enercare for your electricity, water, gas or thermal use each month? Why am i being charged for this? We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Please contact our support for further assistance. Earn xxx more Influence Points and level up to level . Enercare has to fixed it. Then on June 7th Senior tech supervisor came & stated that I shouldn't have been advised to do the work because all new water tank systems & furnaces have to be vented outside. "I won't be there then." If you've not found your answer on the FAQ page, please contact our support team and let us know. the company offered a service call the following day. I have had the same technicina for over 13 years. I asked for an earlier appointment. Explained all new information about the equipment & thermostat and were meticulous in the cleanup afterwards. 5. up to this point I have spend close to 3 hours, on the phone talking to different departments including customers serves, installation and managers who were completely not helpful. I asked for an... I have talked to 5 customer service reps. When i called the customer service, I was told enercare is not responsible for fixing the vent pipe. Had our furnace cleaned and maintained on Oct.1 / 2020. Customer Reviews are not used in the calculation of BBB Rating, Location of This BusinessPO Box 4645 Station A, Toronto, ON M5W 7A3, Need to file a complaint? Very efficient and I was very pleased with his service. no stars. On the 11th the technician came at 1045 am. They were very conscientious & very knowledgeable about the installation. We need to call after that date. Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms. Latest drama: we had furnace installed 2 years ago. I am very satisfied with their work. Over a period of 14 months I have called over 20 times to no avail. The technician who service my equipment and those who installed were very professional and knowledgeable. The installers were Corey & Dave & they did an amazing job. As per enbridge inspector venting pipe should be at least 12" high from the ground. How to complain: Complaints can be filed via our confidential online complaint forms, or by phone, email, by mail or in person – see how to contact our three units below. Would definitely recommend to friends & family. Thank you. We need to wait after the anniversary date to CALL to make an appointment. The system that they use is so archaic. I am tired on getting the runaround. the company offered a service call the following day. in the begining service was outstanding. i had to call another company at my expense. A get a 80 gallons water heater installed in May 2019 and as of July 3rd 2020 I have not received the card yet. I asked for an... no stars. My hands are tied! BBB accredited since 2016-04-04. Now enercare is charging me to bring the venting pipe up to the code. BBB Business Profiles are subject to change at any time. We had a service agreement that did not complete the year and were credited that amount by them. Here is what happened: Whenever we call for assistance, they can not find the info, etc. He arrived within the window, but was bent out of shape he had been hung up on. Start earning more points and see how much each action is worth. Great advice on potential problems and how to avoid them. Would highly recommend this technician for a... Unacceptable level of service when bough new Furnace in Feb 2018, today is May 5th and its still hasn't been installed. I will caution anyone to me aware of these Enercare scams. If it had been communicated to him that he should only arrive during the window. Your request will be added shortly. I went through their energy upgrades. It's a great opportunity to voice out your opinions and influence others to make informed decisions! Well today the 12th theenercare technician Tony Raposo shows up. BBB remains operational and focused on serving our business community. Antonio was very knowledgeable and thorough when it came to explaining furnace issues. When i called the customer service, I was told enercare is not responsible for fixing the vent pipe. A cheque would take 1 to 2 billing cycles. She was going to submit a request for a refund. I even rent my water heater from them. We’ll guide you through the process. New windows,doors, roof new furnace and added central air. We will contact you as soon as your ReviewMaster account is ready. Be careful with Enercare when faced with a similar situation. Got a call two days before wanting to know if the technician could come early. I would like to know if anyone has been victim of the same scam from Enercare Hi, Enercare installed rental water heater on my property. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. They called ahead, arrived on time, went to work and worked through lunch. Oh we can not send a technician out until you contact the public health office yada yada. in the begining service was outstanding. I am paying a heavy price got a furnace paid it out and enercare is charging the new owner. Would highly recommend this technician for any Enercare services ! So thank you Karley. Last year they had a promotion whereas you rent a new water heater from them & you get a prepay MC card for a value of 300 $. The technician who service my equipment and those who installed were very professional and knowledgeable. I see this as an issue- 2 times Enecare Techs failed to diagnose scope of work and tell us we need parts, which could been ordered in advance twice already!! Whenever we call for assistance, they can not find the info, etc. EVERYBODY'S frustration with this could have been avoided. Now enercare is charging me to bring the venting pipe up to the code. In another city dealing with something the technician called WANTING TO COME EARLY!
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